My appointed representative does not have the pawn ticket to redeem pledge(s). What should I do?

As a trusted pawnbroker, we always want to ensure that your pledge(s) remain safeguarded. 

Appointed representative needs to make an application for a replacement of pawn ticket in order to redeem your pledge(s). In addition, he/she will be required to provide additional documents to verify that you have assigned the right of redemption to him/her:

1. Identification details of the appointed representative;
2. Reason(s) on which the representative claims to be entitled to redeem the pledge;
3. A letter of assignment indicating that you have assigned the right of redemption to the appointed representative; 
4. Representative has not assigned the representative’s right to redeem your pledge(s).

We will then proceed with the redemption of pledge(s) upon pawn ticket replacement. All redemptions and renewals between 7 April 2020 and 4 May 2020 will not be penalized (e.g. subject to higher interest or additional fees) as a result of third-party redemptions or renewals. 

All redemptions are subjected to pawnbroker’s discretion and pawnbroker reserves the right to decline if appointed representative is deemed unauthorized.